Privacy Policy

Pharma Ace Sdn Bhd (referred as ‘Pharma Ace’ or ‘we’ or ‘us’ or ‘our’) respect and are committed to the protection of your personal data and your privacy. This Privacy Policy explains how we collect, store and handle your personal data in accordance with the Personal Data Protection Act 2010 (‘PDPA’).

Please read this Privacy Policy to understand how we use the personal data that we may collect from you. By providing your personal data to us or using our website, you are consenting to the terms and conditions of this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal data as described in this Privacy Policy. If you do not wish to give us this consent, kindly notify us in writing and do not use any of the electronic forms on our website. Failure to consent to the terms and conditions of this Privacy Policy will result in us being unable to process your application, request and/or provide you with the relevant product(s) or service(s).

We reserve the right to amend this Privacy Policy at any time without prior notice. We advise that you check this Privacy Policy on a regular basis at our website (
1. Defining Personal Data

1.1 Type of Personal Data
Personal data means any information which relates directly or indirectly to you and which was collected or provided to Pharma Ace for the purposes stated in Section 2 below. Your personal information may encompass your name, identity card/passport number, date of birth, age, gender, nationality and race, photograph, education, occupation, job title, employment details, membership of professional associations, contact details including address, e-mail address, phone number and facsimile number, marital status, financial and banking account details, security recordings and location tracking information, and may include in certain cases, sensitive personal information relating to your health and pertinent details concerning your family members and other personal information which may be supplied to us from time to time.

1.2  Source of Personal Data

We may collect personal data from you when you:

  • communicate with us
  • register interest and/or submit your application for employment with Pharma Ace
  • register interest and/or request for information of our product(s) and/or service(s)
  • register or subscribe for any of our product(s) and/or service(s)
  • respond to any marketing materials we send out or distribute
  • commence a business relationship with us
  • visit any of our premises
  • visit or browse our website
  • lodge a complaint with us
  • provide feedback to us
  • participate in any of our surveys
  • enter into or participate in any event, workshop or programme run/organized by us
  • Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with or are connected with you (previous employer(s), personal referrals, credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.

1.3  Obligatory Personal Data All information requested for in the relevant forms is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we will not be able to process your application, request and/or provide you with the relevant product(s) or service(s).

2. How We Use Your Personal Data

Your personal data will be/is being collected, used and/or processed by Pharma Ace for amongst others, the following purposes:

  • to verify your identity
  • to enable us to discharge our contractual obligations
  • to establish and better manage any business relationship we may have with you
  • to engage in business transactions in respect of products and/or services to be offered and provided to you
  • to assess and process your application/request for our product(s) and/or service(s)
  • to keep in contact with you and provide you with any information you have requested or which may interest you
  • for recruitment
  • to manage employee training, development and quality assurance.
  • to be used for human resource-related purposes
  • to notify you about benefits and changes to the features of our product(s) and/or service(s)
  • to administer and manage the product(s) and/or service(s) we provide you (including charging, billing, facilitating payments and collecting debts)
  • to investigate and resolve any billing queries, complaints or other enquiries that you submit to us regarding our product(s) and/or service(s)
  • to process any communication you send us (for example, dealing with any query, feedback or complaint)
  • to assess and/or verify credit worthiness
  • to conduct marketing activities (for example, market research)
  • to facilitate your participation in any event, workshop or programme run/organized by us
  • to develop, maintain and upgrade our business operating system and infrastructure for better efficiency
  • to determine how we can improve our services to you
  • to produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual
  • to investigate, respond to, or defend claims made against, or involving Pharma Ace
  • to detect and prevent fraudulent activity
  • to maintain records required for security, claims or other legal purposes
  • to comply with legal and regulatory requirements and obligations
  • for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

3. Disclosure Of Personal Data
Pharma Ace will keep your personal data confidential but you hereby consent and authorize Pharma Ace to disclose your personal data to relevant third parties (in and/or outside Malaysia) including : Third parties appointed by us to provide services to us or on our behalf (for example auditors, lawyers, company secretary, consultants, contractors, professional advisors, service providers, printing companies, business partners, conference/training/event organizer, other advisors, travel agencies and insurance companies); Any related, affiliated and associated companies of Pharma Ace; Property management/utility/security companies for management of property purchased; and Relevant government agencies, statutory authorities, local council and industry regulators.

4. Storage And Retention Of Personal Data
Your personal data will be stored either in hard copies as well as in soft copies in our premises or stored in servers located in Malaysia and will either be operated by us or our appointed service providers, consultants or advisors. Pharma Ace does not rent or sell your personal data to third parties. Pharma Ace will retain your personal data for the period necessary to fulfill the legal requirements of data retention as stipulated by the respective laws of Malaysia or to protect our interests.
5. Personal Data Integrity And Security
We will take reasonable steps to make sure that the personal data we collect, use or disclose is accurate, complete, not misleading and up-to-date. We shall keep and process your data in a secure manner.We endeavour,where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your personal data and the accidental loss or destruction of, or damage to, your personal data. In the event that transfer of your personal data outside of Malaysia is rendered necessary for the performance of the services required of us, the transfer of data will be done in accordance with the requirements of the PDPA and you are deemed to have consented to the said data transfer.

6. Access And Correction To Your Personal Data
You have the qualified right to access and correct your personal data held by us and in this respect, you may: check if we hold or use your personal data and request access to your personal data; request for correction of any of your personal information which is inaccurate, incomplete or not up-to-date; request for explanation on the policies and procedures in respect of your personal data provided to Pharma Ace; request Pharma Ace to stop processing your personal data for marketing purposes; request Pharma Ace to limit the process of your personal data, including personal data limiting to the persons who may be identified from your personal data; and inform Pharma Ace on your withdrawal (in full or in part) of your consent given previously to Pharma Ace subject to any applicable restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected.

You may notify us in writing if you do not wish to receive any marketing materials from us and we shall immediately remove you from our marketing contact list. We recommend that requests for access to your personal data be made in writing. We may also require you to provide us with additional information reasonably required to process your request. Please note that under the PDPA, we have the right to refuse your requests to access or correct your personal data for certain reasons permitted under the PDPA. We have the right to also charge an administrative fee for responding to your requests.
7. Your Obligations Regarding Your Personal Data
You are responsible for informing us about changes to your personal data and for ensuring that such information is accurate, up-to-date and complete.

In the event you may need to provide us with personal data relating to third parties (for example about your spouse or children or where you are the designated person in charge for dealing with us or if you are acquiring and are responsible for a product and/or service that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal data to us and for us to use accordingly, and (ii) informed them to read this Privacy Policy at our website. If you are using our website, you must remember to exit the browser window after use to prevent any unauthorized access to your personal data.
8. Contact Information
If you have any queries, please contact us at +603 7880 8481 from Monday to Friday (9am – 6pm, excluding public holidays) or e-mail us at [email protected]
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